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Our Claims Process

Looking for a speedy resolution to your claim? No problem!

Remember! You must contact XS Direct immediately if you are involved in ANY incident that may lead to a claim.

We aim to make the claims process speedy and simple. When you notify us (or your broker) about a claim we will ask you for:

  • An estimate of the damage (above and beyond the excess amount on your policy)
  • A Completed Incident Report Form
  • A Copy (Front and Back) of all Driverís Licences on the Policy
  • A Copy of your Vehicle Registration Certificate
  • A Copy of a Valid MOT(if applicable)

Please note that XS Direct may require other information and documentation during the claim investigation.

Please also note our recovery process for your excess amount will start immediately once the amounts of any third party costs are known.

If you wish to report a claim please phone us on on 03333 443018 or email claims@xsdirect.com.

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